All customers will benefit from a full guarantee on our workmanship for a period of 12 months (some exceptions apply please see Ts & Cs). Guarantees on materials run in accordance with manufacturer's warranty periods where applicable. In the event of a failure beyond these guarantee periods we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Some charges may apply for remedial work carried out beyond guarantee dates or for repairs that are not covered by our guarantee. See Terms and Conditions for full details of guarantee cover and exceptions.